Itil Which of the Following Best Describes a Service Desk

1 3 and 4 only D. Which of the following are Service Desk organizational structures.

Pdf Itil Practice Paper 1 Which Of The Following Best Means Combination Of Internal External Sourcing Nel Srge Academia Edu

Virtual service desk 3.

. Analyst Database Administration IT Trainer Network Engineer Project Manager. A A Service Desk that also provides onsite technical support to its users b A Service Desk where analysts only speak one language c A Service Desk that is situated in the same location as the users it serves d A Service Desk that could be in any physical location but uses telecommunications and IT. DA dedicated number of staff handling Incidents and service requests.

What is the best description of the purpose of Service Operation. Virtual Service Desk 3. Local Service Desk 2.

Below are important question for ITIL Foundation Exam certification. BService Desk CIncident Management DTechnical Management Answer. Which of the following service desk organizational structures are described in service operation.

Which of the following BEST describes a Virtual Service Desk structure. A dedicated number of staff handling Incidents and service requests. Which of the following BEST describes a Service Desk.

1 2 and 4 only B. Which of the following BEST describes a Service Desk. Which Service Design process makes the most use of data supplied by Demand Management.

A process within Service Operation providing a single point of contact. A A dedicated number of staff handling Incidents and service requests Explanation. Firm B Business aware.

A A Service Desk that also provides onsite technical support to its users. Service Analytics is useful to model existing components and services to the. A dedicated number of staff handling service requests.

Which of the following best describes the goal of Service Level Management. IT and its users for all operational issues. Which of the following BEST describes a Local Service Desk structure.

Asked Feb 14 2020 in Agile by matthenary. The Service Desk is a function that provides a means of communication between. A To maintain and improve IT service quality in line with business requirements B To provide IT services at the lowest possible cost by agreeing with Customers their minimum requirements for service availability and ensuring.

AA process within Service Operation providing a single point of contact BA dedicated number of staff handling service requests CA dedicated number of staff answering questions from users. BA dedicated number of staff handling service requests. C A Service Desk that is.

Good interpersonal skills C Logical. Which of the following lists best describes the key attributes needed by Sevice desk staff. Service Analytics is useful to restore normal Service Operation as quickly as possible in case of an incident.

A A Service Desk that also provides onsite technical support to its users b A Service Desk where analysts only speak one language c A Service Desk that is situated in the same location as the users it serves. A service desk that is situated in the same location as the users it serves. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place C.

A dedicated number of staff handling Incidents and service requests best describes a Service Desk. The Service Desk is always the owner of the Incident Management process. ITIL Service Strategy - Service Management as a practice ITIL - Service Management as a Practice.

Follow the sun A. ITIL Service Transition Quiz. BService Desk CIncident Management DTechnical Management.

D - ITIL describes a Process as A set of coordinated activities combining and implementing resources and capabilities in order to produce an outcome which creates value for the customer or stakeholder. Which of the following statements BEST describes one of the purposes of Service Analytics. AA process within Service Operation providing a single point of contact BA dedicated number of staff handling service requests CA dedicated number of staff answering questions from users.

Which of the following BEST describes a Local Service Desk structure. Service Analytics is a means for automating simple and routine tasks and interactions. Which of the following BEST describes a Local Service Desk structure.

It is a standard. B A Service Desk where analysts only speak one language. Which of the following are key ITIL characteristics that contribute to its success.

1 2 and 3 only D. Which process would you find the Service V model. CA dedicated number of staff answering questions from users.

In which ITIL process are negotiations held with the customer about the availability and capacity levels to be provided. Which of the following lists best describes the key attributes needed by Service Desk Staff. The desk is co-located within or physically close to the user community it serves.

1 2 and 3 only. Local service desk 2. What is not an objective of Service Operation.

A dedicated number of staff handling Incidents and service requests best describes a Service Desk. Click card to see definition. Which of the following is the BEST description of a Centralized Service Desk.

Which of the following BEST describes a Virtual Service Desk structure. IT Help Desk 4. Good interpersonal skills C.

What is correct about patterns of demand generated by the customers business. AA process within Service Operation providing a single point of contact. A good interpersonal skills.

It is best practice. These are only a few of whats coming so be prepared. Which of the following BEST describes a Service Desk.

IT help desk 4. 1 3 and 4 only. 1 2 and 4 only.

2 3 and 4 only. A A dedicated number of staff handling Incidents and service requests. 2 3 and 4 only C.

The desk provides 24 hour global support D. A dedicated number of staff answering questions from users. What can help determine the level of impact of a problem.

ITIL Service Transition Quiz contain set of 10 MCQ questions for ITIL Service Transition MCQ which will help you to clear beginner level quiz. A dedicated number of staff handling Incidents and service requests.

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